Bureaucracy in Israel, social rights and benefits

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Alex Fine: I always thought Israeli bureaucracy was something like a mandatory trial for every immigrant. Got a letter from Bituah Leumi — suffer. Need to make an appointment at the Ministry of Interior — suffer. Some form arrived in Hebrew, where every second word looks like a Harry Potter spell — suffer again. And most of us are used to doing everything ourselves, sitting with Google Translate, calling friends, asking in groups: “Guys, does anyone understand what they actually want from me?” And recently I was surprised to learn that there are people who professionally help with all this bureaucracy. Honestly, I had never even thought that you could just turn to someone who would help you understand the documents, fill out forms, make appointments where needed, and explain in plain language what is actually written in yet another letter in Hebrew. It turns out that Hen does exactly that. Helps with Bituah Leumi, the tax office, kupat holim, schools, insurance companies, appointments at the Ministry of Interior, various applications, and other things that make many people twitch. And this is not legal services, but specifically help with preparing, filling out, and submitting documents so people don’t spend a ton of time and nerves on it. For me лично this was an unexpected discovery, so I decided to share it. Maybe some of you could really use this kind of help right now. This is Hen’s page: Chen Finkelshtein Contact phone number: 0542925081